Group Specific Questions

Does the AWAY Spa have a private party area/room?
We do have our relaxation lounges in the men’s and women’s locker rooms, however they are open to the public. During the summer months you can reserve a private cabana at our WET Deck. During the winter months you can reserve a place by the fire in our Living Room.

Does the AWAY Spa provide drinks/refreshments?
The AWAY Spa offers fruit infused water, tea, and light snacks (dried fruit, nuts) to all of our clients. You may bring in your own non-aromatic food to the spa, however, you must have prior approval from your AWAY Spa Group Coordinator. Any damages that result from outside food being consumed in the spa will be charged back to the group. There are multiple restaurants located within walking distance from us. We are happy to recommend a few of our favorite places.

What if my spa group needs to cancel?
For all groups of 6+ we do ask for a 7-day cancellation notice as to avoid the full-service charge for treatments booked. Please let your Group Coordinator know of any changes or cancellations that need to be made as soon as possible.

Does the AWAY Spa offer group discounts?
We do offer a 20% group discount Monday - Thursday and 10% Friday – Sunday.

Can I, or my group members, make substitutions to spa packages?
The AWAY Spa offers a few different packages for our guests to choose from you will be sure find the perfect one that fits your needs. Regrettably we are unable to make substitutions to our packages. If you need some assistance choosing your package, check out our menu or ask your AWAY Spa Group Coordinator for recommendations.

Can we check out individually?
When we have a large group we do kindly ask that one member of the party be responsible for the final total.

May we block out “some time” for our group?
Due to room availability, we request the desired services for each group member prior to blocking any time to ensure there is a therapist available for the specific service.

May we bring in our own alcohol?
Per TABC law, the AWAY Spa does not allow outside alcohol to be brought into the spa for consumption.

Does the AWAY Spa serve champagne or wine?
The AWAY Spa offers a number of beverages; water, tea, white wine, champagne, and mimosas

Does the AWAY Spa offer specific packages for brides and their bridal parties?
Yes, we certainly do! Please take a look at our available options for brides, as well as all of our bridal packages.

 

Other FAQs

Does the AWAY Spa offer false lash applications?
the AWAY Spa offers lash extensions and lash refills.

What amenities does the AWAY Spa offer? Do you have a Jacuzzi?

We have steam showers in the men’s and women’s locker rooms as well as our FIT exercise room. We regrettably do not have a Jacuzzi at the spa or the WET Deck.

Does the AWAY Spa offer a day pass?

Yes! We do offer a $30 day-pass that allows you access to our locker room with our steam showers, relaxation lounge, FIT and our WET Deck.

What is the WET Deck?

The WET Deck is located just outside of the AWAY Spa on the 4th floor of the hotel.  This is where our pool and pool cabanas are located as well as our seasonal WET Deck bar.

How early should I arrive prior to my service?

We ask that you arrive at least 15 minutes prior to your scheduled service start time so we can get you settled in and started on time.

May I come earlier to enjoy the amenities?

Of course! You may come as early as you like to enjoy FIT, our steam showers and the WET Deck.

 

 

 

AWAY SPA W Austin
200 Lavaca Street